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New Contributor
April 14, 2026
Question

phone number problem

  • April 14, 2026
  • 3 replies
  • 46 views

Sorry I kept the same number when I changed to Id and it shows that I have a new one and I can’t get a verification code what do I do

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Francesko
     

    I’m really sorry to hear you’re having issues receiving verification codes I understand how frustrating this can be, especially after keeping your number.

     

    This usually happens when your phone is still using the temporary number instead of your transferred number, even though your account shows correctly. It’s a common issue after switching networks.

     

    To help fix this, please follow the steps in our guide here:


    👉 https://community.idmobile.co.uk/switching-to-id-pac-stac-132/why-does-the-wrong-number-show-when-i-make-calls-or-texts-32301

    Owethu

    FranceskoAuthor
    New Contributor
    April 16, 2026

    I put my number and I don’t get the one time code I’ve tried multiple times what do I do it’s been 2 days after and I still don’t have data please is getting unacceptable 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@Francesko,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Owethu