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Question

Phone trade in not recieved payment

  • September 22, 2025
  • 6 replies
  • 56 views
K
New Contributor

I sent my old phone for trade in on the 4th of September, I have no received confirmation they have even received the phone or payment. I have emailed and contacted on the live chat multiple times and have not received a response the customer service is absolutely disgusting. How can I get in contact to receive payment? 

    6 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 22, 2025

    Hi ​@Katie Daniel  sorry to hear this, have you checked your junk/spam email folders?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Katie Daniel
    • Author
    • New Contributor
    • September 22, 2025

    Yes I have checked multiple times 

    K
    New Contributor
    • Katie Daniel
    • Author
    • New Contributor
    • September 22, 2025

    Can you answer how this can be resolved please or give me a number to speak to somebody? 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 23, 2025

    Hi tthere ​@Katie Daniel, we don’t have a customer service phone-line I’m afraid, and we’re not an instant response team here, so reply times will vary.

     

    What was said to you via the live-chat please?

     

    Have you emailed our trade-in team directly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Katie Daniel
    • Author
    • New Contributor
    • September 23, 2025

    Saying replies will vary is a joke as I sent my first email on the 15th of September and have no received a reply, I need somebody to respond to me ASAP! Nobody bothered to reply to me either on the live chat function. The email I sent was direct to the trade in team 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@Katie Daniel, I am saying the replies will vary via our Community threads here, as we’re not an instant response service or a live-chat here. 

     

    Did you ask to speak to an agent via the live-chat?

     

    In terms of the trade-in team, they will get back to you via email as soon as possible.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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