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phone turned off

  • May 28, 2026
  • 1 reply
  • 7 views
D
Community Member

My bill is2 days late and you have turned me off. I am going to pay on June 4th. I am disabled and need my phone to ring people if I need help. Is there any chance I can be turned back on

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@Doris turner, 

     

    We’re very sorry to hear about your situation, and we completely understand how important it is for you to have access to your phone, especially given your circumstances.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox:


    Private Messages Inbox

     

    I'll speak to you there.

     

    Thanks,

     

    Owethu

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