Hi ​@Stephanie Croisdale,

Thanks for getting in touch.

If the free earbuds were included as a promotional offer with your purchase, you’ll need to submit a separate claim for them through the iD Mobile Offers & Promos page.

You can find the available promotions and claim instructions here:

https://www.idmobile.co.uk/claim-your-offer

Select the promotion that matches the phone you purchased and follow the claim instructions provided. You may need information such as your order details, proof of purchase and handset IMEI number.

If you let us know which phone you purchased, we can also point you towards the correct promotion.

Regards,

Gemma M
The iD Mobile Social Media Team