Please could I speak to someone at ID in person!?

Forum|Forum|17 days ago
September 4, 2026
3 replies
47 views

Hi ID,

I recently left you and gave you a STAC instead of a PAC, my mistake obviously. Spoke to customer services on the web chat who said they would cancel the STAC for me within 24 hours. That was Thursday 3/9/26, nothing happened by the Friday 4/9/26 so I contacted again and was told it could take 48 hours this time and it would be sorted, now my number has been cut off….

I would like my number back, I don't care if I need to buy a pay as you go monthly SIM, I would like it back and then I will transfer away again. I was promised by 2 agents my number would not get cancelled and basically lied to. I know this can be done as weirdly a friend went through a very similar situation with o2 and EE and he got his number back in the way I have mentioned. I know numbers are kept for a minimum of 30 days before they go back in the pool.

Please help me, I would rather speak to a real person on the phone to resolve this.

Joe

K

Kwanele Z

iD Mobile Employee

Hi @unhappyidcustomer,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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Simoak

Helpful Contributor

@unhappyidcustomer Hi there heres an easy resolution for you phone 0800 049 2402 and you will be able to speak to someone on the phone rather than go through webchat ... hope you get your problem sorted 👍

M

Marquerita T

iD Mobile Employee

Hi @unhappyidcustomer.

Thank you for your post. I'm really sorry to hear about this, being cut off after being told twice that it wouldn't happen is completely understandable to be upset about.

Please contact us via Live Chat: https://www.idmobile.co.uk/live-chat or by calling the number provided by @Simoak so we can look into this directly and work on getting your number restored.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.