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Please help, cannot recieve text messages

  • July 19, 2025
  • 6 replies
  • 242 views
V
Community Member
  • VJS
  • Community Member

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this? 

Best answer by Decembersangel72

Hi ​@VJS 

What phone do you have?

Is it ALL texts or just those from contacts that are on a certain network?
3 months ago there was a problem with iD Mobile customers not receiving texts from people on the O2 network (inclusing giffgaff, Tesco Mobile, Sky Mobile and Lycamobile) but this seems to have been rectified.


If you want to try the Live chat again, type ‘talk to a person’ in the dialogue box so that you connect to an adviser rather than going round in circles with the chatbot.


Hope this helps x


 

    6 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@VJS 

    What phone do you have?

    Is it ALL texts or just those from contacts that are on a certain network?
    3 months ago there was a problem with iD Mobile customers not receiving texts from people on the O2 network (inclusing giffgaff, Tesco Mobile, Sky Mobile and Lycamobile) but this seems to have been rectified.


    If you want to try the Live chat again, type ‘talk to a person’ in the dialogue box so that you connect to an adviser rather than going round in circles with the chatbot.


    Hope this helps x


     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 21, 2025

      Hi there ​@VJS, we hope the kind advice from ​@Decembersangel72 has been able to help.

       

      Please let us know if any further questions?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      New Contributor

       

      I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this? 

      M
      New Contributor

      I received calls but i did not receive text massages and cant send how i solved this help me

       

       

      M
      New Contributor

      I received calls but i did not receive text massages and cant send how i solved this 

       

      G
      iD Mobile Employee
      Forum|alt.badge.img+2
      • Gemma M
      • iD Mobile Employee
      • December 31, 2025

      Hi ​@Mohammed ziaullah khan 

       

      I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

       

      For Android:

      1. Open Settings
      2. Tap General Management
      3. Tap Reset
      4. Select Reset network settings

      For iPhone:

      • Go to Settings
      • Tap Phone
      • Tap My Number
      • Delete the old number
      • Enter the new/current number
      • Tap Save

      Then follow these steps to refresh iMessage:

      1. Go to Settings
      2. Tap Messages
      3. Turn iMessage OFF
      4. Go to Settings > General
      5. Tap Reset
      6. Choose Reset Network Settings
      7. Once your iPhone restarts, go back to Settings
      8. Tap Messages
      9. Turn iMessage ON again

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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