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Please help, cannot recieve text messages

  • July 19, 2025
  • 2 replies
  • 206 views
V
Community Member
  • VJS
  • Community Member

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this? 

Best answer by Decembersangel72

Hi ​@VJS 

What phone do you have?

Is it ALL texts or just those from contacts that are on a certain network?
3 months ago there was a problem with iD Mobile customers not receiving texts from people on the O2 network (inclusing giffgaff, Tesco Mobile, Sky Mobile and Lycamobile) but this seems to have been rectified.


If you want to try the Live chat again, type ‘talk to a person’ in the dialogue box so that you connect to an adviser rather than going round in circles with the chatbot.


Hope this helps x


 

    2 replies

    Decembersangel72
    Gold Contributor
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    Hi ​@VJS 

    What phone do you have?

    Is it ALL texts or just those from contacts that are on a certain network?
    3 months ago there was a problem with iD Mobile customers not receiving texts from people on the O2 network (inclusing giffgaff, Tesco Mobile, Sky Mobile and Lycamobile) but this seems to have been rectified.


    If you want to try the Live chat again, type ‘talk to a person’ in the dialogue box so that you connect to an adviser rather than going round in circles with the chatbot.


    Hope this helps x


     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hi there ​@VJS, we hope the kind advice from ​@Decembersangel72 has been able to help.

     

    Please let us know if any further questions?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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