Skip to main content
bryonyevans
New Contributor
New Contributor
October 1, 2025
Question

Poor signal

  • October 1, 2025
  • 4 replies
  • 59 views

My phone consistently has low signal around the area where I live despite the coverage on your website saying excellent. My partner also has the same issue with a different phone altogether. How can I fix this please as I am losing the will to live? I am paying £40 a month to not be able to make calls as nobody can hear me or vice versa due to poor signal 

    4 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    I am sorry to hear this ​@bryonyevans 

    Can I ask for the full area post code please?

    Do you have Wi-Fi calling enabled?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    bryonyevans
    New Contributor
    New Contributor
    October 2, 2025

    Area postcode is WN8. Yes I have WiFi enabled calling turned on. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi there ​@bryonyevans, what’s the full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi ​@bryonyevans please don’t ever share your number publicly, we wouldn’t ask you to do this. I have banned the user that asked for this and your reply won’t be visible.

    I can see that we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.