Question

Poor signal

Forum|Forum|4 months ago
October 1, 2025
4 replies
40 views

bryonyevans
New Contributor

My phone consistently has low signal around the area where I live despite the coverage on your website saying excellent. My partner also has the same issue with a different phone altogether. How can I fix this please as I am losing the will to live? I am paying £40 a month to not be able to make calls as nobody can hear me or vice versa due to poor signal

+19

Siân W
iD Mobile Employee
Forum|Forum|4 months ago
October 2, 2025

I am sorry to hear this @bryonyevans

Can I ask for the full area post code please?

Do you have Wi-Fi calling enabled?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

bryonyevans
Author
New Contributor
Forum|Forum|4 months ago
October 2, 2025

Area postcode is WN8. Yes I have WiFi enabled calling turned on.

Like

+24

Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
October 2, 2025

Hi there @bryonyevans, what’s the full postcode please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+19

Siân W
iD Mobile Employee
Forum|Forum|4 months ago
October 2, 2025

Hi @bryonyevans please don’t ever share your number publicly, we wouldn’t ask you to do this. I have banned the user that asked for this and your reply won’t be visible.

I can see that we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.