Porting my number from o2 = mixed? | iD Mobile Community
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Question

Porting my number from o2 = mixed?

  • November 28, 2025
  • 3 replies
  • 23 views

After porting my number all incoming calls/texts use my original number but when I text or call back it uses the number assigned by Id. This means contacts don't know its me?

3 replies

Forum|alt.badge.img+2
  • iD Mobile Employee
  • November 28, 2025

Hi ​@Mimic,

 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

 

Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

 

iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

 

Regards,

 

Gemma 

The iD Mobile Social Media Team


JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • November 28, 2025

@Mimic  Currently this seems a reoccurring issues with O2 number porting onto IDMobile. Yes it's frustrating as it is for you try the steps mentioned above if this still doesn't work try live chat and type in the message box, To speak to someone.

 

https://www.idmobile.co.uk/live-chat

 

 

Joe 🙂


  • Author
  • New Contributor
  • November 28, 2025

Tried reseting the network settings and it's just the same. So hasn't resolved the issue.