I had a number porting scheduled for yesterday from 3 to idmobile. Around 10am (yesterday) the three simcard got disconnected, but it did not make it to idmobile. I swapped the SIM but still have the original idmobile number in it. Its now been over 27 hours since it happened. Tried restarting etc etc but nothing triggers it. Customer service is not available.
Makes me wonder if my number is permanently lost!
Appreciate any help ..
Hi
I do apologise for the issue you're experiencing with your number not updating after the transfer. Please try the steps below to see if this improves your service.
For Apple Devices:
Please check and update your number manually by following these steps:
Go to Settings > Phone > My Number
Enter your correct number, replacing the first 0 with +44 (e.g., +447XXXXXXXXX)
Then go to Settings > Messages
Make sure iMessage is turned on
Tap Send & Receive, and ensure your correct number is selected
For Android Devices:
Go to Settings > About Phone or About Device > Status > My Phone Number
If needed, go to your Messages app:
Tap More (three dots) > Settings > Advanced
Select Phone Number and update it to your correct number
Tap OK to save changes
If the number is still incorrect, remove the SIM card, reboot the phone, and reinsert the SIM
Check again to see if the correct number is displayed
If issues persist, try inserting the SIM into a different device and check if your correct number appears when sending a text
If the issue continues, it’s best to contact us so we can check the status of the number transfer on our system.
You can reach us through any of the following channels:
Live Chat: iD Mobile Live Chat
Social Media: Message us on Facebook or Instagram
Email: Send your query to socialqueries@idmobile.co.uk
Community Forum: Visit our iD Mobile Community
We’re here to help and would appreciate the opportunity to get this resolved for you.
Michael Z
Thanks Michael, I've all the steps and, additionally, tried resetting network settings on the phone and nothing worked.
I'll keep trying to get through on the live chat. Appreciate your help
+26Thanks Michael, I've all the steps and, additionally, tried resetting network settings on the phone and nothing worked.
I'll keep trying to get through on the live chat. Appreciate your help
Can you call the number you wanted to keep from another phone,
Hi
To assist you better and get this resolved as quickly as possible, could you please join us for a private chat via this link https://community.idmobile.co.uk/inbox/overview
We’ll work with you directly to sort this out.
+26
Sorry, I don’t understand,
Using another mobile or landline, what exactly happens when you call the mobile number you wanted to keep?
Hi
I really hope my number won't be allocated to someone else whilst this is all being sorted.
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