Hi ​@Slonik 

I do apologise for the issue you're experiencing with your number not updating after the transfer. Please try the steps below to see if this improves your service.

For Apple Devices:

Please check and update your number manually by following these steps:

Go to Settings > Phone > My Number

Enter your correct number, replacing the first 0 with +44 (e.g., +447XXXXXXXXX)

Then go to Settings > Messages

Make sure iMessage is turned on

Tap Send & Receive, and ensure your correct number is selected

For Android Devices:

Go to Settings > About Phone or About Device > Status > My Phone Number

If needed, go to your Messages app:

Tap More (three dots) > Settings > Advanced

Select Phone Number and update it to your correct number

Tap OK to save changes

If the number is still incorrect, remove the SIM card, reboot the phone, and reinsert the SIM

Check again to see if the correct number is displayed

If issues persist, try inserting the SIM into a different device and check if your correct number appears when sending a text

If the issue continues, it’s best to contact us so we can check the status of the number transfer on our system.

You can reach us through any of the following channels:

Live Chat: iD Mobile Live Chat

Social Media: Message us on Facebook or Instagram

Email: Send your query to socialqueries@idmobile.co.uk

Community Forum: Visit our iD Mobile Community

We’re here to help and would appreciate the opportunity to get this resolved for you.

Michael Z

Thanks Michael, I've all the steps and, additionally, tried resetting network settings on the phone and nothing worked.

I'll keep trying to get through on the live chat. Appreciate your help

Can you call the number you wanted to keep from another phone, ​@Slonik? 

​@andewhite no, it's lost signal .. 

Hi ​@Slonik I’m really sorry to hear about the trouble you’ve experienced with your number porting and the inconvenience it’s caused. That’s definitely not the experience we want for you. 

To assist you better and get this resolved as quickly as possible, could you please join us for a private chat via this link https://community.idmobile.co.uk/inbox/overview 

 We’ll work with you directly to sort this out. 

Sorry, I don’t understand, ​@Slonik. 

Using another mobile or landline, what exactly happens when you call the mobile number you wanted to keep?

Ah sorry ​@andewhite . It says that the number I've dialled is incorrect.

Hi ​@Marquerita T , I don't think there any private chats in there?

Hi ​@Slonik 

Were you able to reach the team on Live Chat?

Natalie 

Hi ​@Natalie W , no. I reached out to someone by email and they said they're looking into it. Looks like my phone number was ported into idmobile and is marked as all done, but the change didn't link to my account. Person who helped wasn't able to resolve it themselves, so this has now been escalated to the tech team. 

I really hope my number won't be allocated to someone else whilst this is all being sorted.