Hi ​@Taz63 ,

I’m sorry to hear you’re having trouble porting your number.
To transfer your number to iD Mobile using a PAC code, here are the steps you can follow:

-Get your PAC code from your old network by texting PAC to 65075 using your old SIM.

-You can submit your PAC code in one of three ways:
1. During checkout when purchasing your plan.
2. Via the iD Mobile app: Log in, go to the Plan section, and tap Switch to iD.
3. Online at my.idmobile.co.uk: Log in and follow the same steps under your plan settings.
​​​​

-You’ll need your transaction number, which can be found in your Order Complete or Welcome to iD email.

-Choose your switch date using the calendar provided — switching usually happens by 10pm on the selected day (Mon–Fri).

You can find the full guide here: Switch to iD Mobile.
If you’re still stuck or need help with the process, please reach out via Facebook or Instagram, Live Chat, our Community page, or email us at socialqueries@idmobile.co.uk. We’re here to help and would love to get this sorted for you.

Warm regards,

Lamiya
iD Mobile Social Media Team

im porting from smarty to id this is the message im getting

Hi ​@Alledhi ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai