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Community Member
October 24, 2025
Question

porting number to id

  • October 24, 2025
  • 3 replies
  • 736 views

Theres nowhere to enter my pac code etc to port my number to id mobile. Customer Service is non existent too, bit stuck really.

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@Taz63 ,

     

    I’m sorry to hear you’re having trouble porting your number.
    To transfer your number to iD Mobile using a PAC code, here are the steps you can follow:

    -Get your PAC code from your old network by texting PAC to 65075 using your old SIM.

    -You can submit your PAC code in one of three ways:
    1. During checkout when purchasing your plan.
    2. Via the iD Mobile app: Log in, go to the Plan section, and tap Switch to iD.
    3. Online at my.idmobile.co.uk: Log in and follow the same steps under your plan settings.
    ​​​​

    -You’ll need your transaction number, which can be found in your Order Complete or Welcome to iD email.

    -Choose your switch date using the calendar provided — switching usually happens by 10pm on the selected day (Mon–Fri).

    You can find the full guide here: Switch to iD Mobile.
    If you’re still stuck or need help with the process, please reach out via Facebook or Instagram, Live Chat, our Community page, or email us at socialqueries@idmobile.co.uk. We’re here to help and would love to get this sorted for you.

    Warm regards,

    Lamiya
    iD Mobile Social Media Team

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    Active Contributor
    December 24, 2025

    im porting from smarty to id this is the message im getting

     

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    December 26, 2025

    Hi ​@Alledhi ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,
    Hosai

     

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