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Elorac
New Contributor
New Contributor
December 18, 2024
Solved

primary vs personal…?

  • December 18, 2024
  • 18 replies
  • 1302 views

Recently signed up! I can’t make outgoing calls using my primary line but can with personal line…???

    Best answer by WelshPaul

    I have an eSIM sometimes when I try to ring others it comes up personal and sometimes primary.  Some numbers it won’t connect to and cancels calls.  I am happy to just have one or the other if you could tell me how to switch one off 🤗

    You need to configure your phone correctly and remove any old eSIMs.

    18 replies

    Active Contributor
    October 8, 2025

    Yes!  Finally, after nearly 4 months, advice and I can understand and a solution which seems to work! 🤞 Thank you 🤗

    iD Mobile Employee
    October 8, 2025

    Hi ​@Hazel Holliday 

     

    Thank you for letting us know and I’m glad that it is working now.

     

    Please feel free to reach out to us if you need any further assistance.

     

    Thank you.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 9, 2025

    Me again!  Unfortunately, although my newest contact can now be contacted, other contacts I message regularly have been disconnected!  I went to settings and switched off one of the two lines and then tried switching off the other line but no luck.  Help again please 😩

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 9, 2025

    Hey there ​@Hazel Holliday, sorry to hear that. So to confirm, the same issue has arisen?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 9, 2025

    Yes, unfortunately.  I don’t really want or need a dual eSIM, is it possible to just switch one off?  

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 9, 2025

    Hi there ​@Hazel Holliday, is the iD Mobile SIM card the only active eSIM on the device?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 9, 2025

    Yes, unfortunately.  I don’t really want or need a dual eSIM, is it possible to just switch one off?  

    Why do you have more than one SIM/eSIM installed on your device? If you have any unwanted SIMs/eSIMs, remove or delete them. Once done, reset your network settings. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 10, 2025

    Thanks again for your replies and advice. I changed to a SIM card in June and chose an eSIM instead of a physical one.  I assume it’s a dual as personal and primary came up when I tried to contact anyone.  I had difficulties at first as it was set up I as a new account even though I kept my mobile and didn’t upgrade to a new one.  After this was resolved it has been hit and miss whether I can make calls or message certain contacts (those without iPhones).  Could it be there is a physical Esim in my mobile still?  Hope this information helps.