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private message

  • January 9, 2026
  • 3 replies
  • 34 views
K
Active Contributor

An advisor asked me to send a private message about my complaint but I am unable to private message them how do I do this please?

Best answer by Gemma M

Hi ​@karikari,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Gemma M

The iD Mobile Social Media Team

    3 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@karikari 

    To contact an advisor via private message:-

    Click on the persons name
    This will open their profile page
    Click on the ‘Send message’ button

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    Active Contributor
    • karikari
    • Author
    • Active Contributor
    • January 11, 2026

    L

    Hi ​@karikari 

    To contact an advisor via private message:-

    Click on the persons name
    This will open their profile page
    Click on the ‘Send message’ button

    Hope this helps x

     Thank you I tried that it said I’m not permitted to send them a message

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Gemma M
    • iD Mobile Employee
    • Answer
    • January 11, 2026

    Hi ​@karikari,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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