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New Contributor
February 11, 2026
Question

Private number calls

  • February 11, 2026
  • 3 replies
  • 104 views

Private number calls go straight through to answerphone since porting my number yesterday. This includes calls from my hospital which are vital 

    3 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 11, 2026

    I take it you have an iPhone?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 11, 2026

    No an Android. I didn't have this problem when I was directly with 3 but I had my number ported to idmobile yesterday and now the phone doesn't even ring for these private number calls.

    Fairly important as my hospital specialists are unable to contact me. 

    Thanks for the reply 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 12, 2026

    Hi ​@richardedward,

     

    I am so sorry to hear of the issues that you are facing with your phone.

     

    Please coud you try the below steps to see if this resolves the issue.

     

    1. Open Settings
    2. Tap General Management
    3. Tap Reset
    4. Select Reset network settings

     

    It may also be worth it to check your settings to ensure that private are not blocked, you can do so by following the below steps:

    Method 1: Check Phone app settings (most common)

    1. Open the Phone app
    2. Tap the 3 dots (⋮) in the top-right corner
    3. Tap Settings
    4. Look for:
    • Blocked numbers
    • Call blocking
    • Block numbers
    1. Turn OFF any option like:
    • Block unknown callers
    • Block private numbers
    • Block calls from unidentified numbers

     

    Method 2: Check “Do Not Disturb” settings

    Sometimes DND is set to allow only contacts:

    1. Go to Settings
    2. Tap Sound & vibration
    3. Tap Do Not Disturb
    4. Check Calls
    5. Make sure it’s not set to:
    • “Contacts only”
    • “Starred contacts only”

    Change it to Allow all calls if needed.

     

    Regards,

     

    Gemma

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.