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problem receiving the messages

  • September 2, 2025
  • 1 reply
  • 22 views
A
Community Member

Hi, I recently switched to your network and kept my number, but I'm having trouble receiving messages from the NHS app. Could you assist me with this? I reached out to the NHS app support, and they advised me to contact my provider for help.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 3, 2025

    Hey there ​@Annawojcik.28, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

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