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problem receiving the messages

  • September 2, 2025
  • 1 reply
  • 21 views

Hi, I recently switched to your network and kept my number, but I'm having trouble receiving messages from the NHS app. Could you assist me with this? I reached out to the NHS app support, and they advised me to contact my provider for help.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 3, 2025

Hey there ​@Annawojcik.28, when you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler