Skip to main content
Community Member
Annawojcik.28
Community Member
September 2, 2025

problem receiving the messages

  • September 2, 2025
  • 1 reply
  • 28 views

Hi, I recently switched to your network and kept my number, but I'm having trouble receiving messages from the NHS app. Could you assist me with this? I reached out to the NHS app support, and they advised me to contact my provider for help.

    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 3, 2025

    Hey there ​@Annawojcik.28, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement