I need help settling a payment issue urgently. I believe I have paid the outstanding amount and closed the account but have now been contacted by debt collectors for the same amount. How can I resolve this?
Question
Problem with an outstanding bill
+24Hi
Welcome to the Community!
Have you tried calling the payment line or the Debt Collection Agency?
Once the disconnection was processed did you pay the final bill?
Kash
Yes I paid the final bill and closed the account with ID. I’m now being asked for the exact same amount again.
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kashif
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