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New Contributor
October 1, 2025
Question

Problem with an outstanding bill

  • October 1, 2025
  • 3 replies
  • 38 views

I need help settling a payment issue urgently.  I believe I have paid the outstanding amount and closed the account but have now been contacted by debt collectors for the same amount. How can I resolve this? 

    3 replies

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2025

    Hi ​@Info2,

    Welcome to the Community!

    Have you tried calling the payment line or the Debt Collection Agency?

    Once the disconnection was processed did you pay the final bill?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Info2Author
    New Contributor
    October 1, 2025

    Yes I paid the final bill and closed the account with ID. I’m now being asked for the exact same amount again. 

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2025

    Hi ​@Info2,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kashif

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.