Problem with Curry’s gift card | iD Mobile Community
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Question

Problem with Curry’s gift card

  • October 5, 2025
  • 1 reply
  • 11 views

I received my £50 gift card from ID in May. I tried to use it in August but without success. We then started the long journey of communicating with Curry’s (and I wish I hadn’t because I gave wasted so much time). Despite lots of promises of it being sorted in 24hrs, 48hrs etc etc, I ended up writing a letter of complaint and still no response. It has come to my attention very recently that this is an ongoing issue with the gift cards that ID mobile has given customers and before I complete a formal complaint to ID, I thought I’d communicate with the online community to see if there was anything else that can be done? Any suggestions?

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 6, 2025

Hi ​@wolfie1969 

 

Sorry to hear this, where did you send your letter of complaint?

 

Have you seen our complaints page?

 

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

 

Tom