Problem with Curry’s gift card

Forum|Forum|10 months ago
October 5, 2025
6 replies
68 views

I received my £50 gift card from ID in May. I tried to use it in August but without success. We then started the long journey of communicating with Curry’s (and I wish I hadn’t because I gave wasted so much time). Despite lots of promises of it being sorted in 24hrs, 48hrs etc etc, I ended up writing a letter of complaint and still no response. It has come to my attention very recently that this is an ongoing issue with the gift cards that ID mobile has given customers and before I complete a formal complaint to ID, I thought I’d communicate with the online community to see if there was anything else that can be done? Any suggestions?

Tom

iD Mobile Employee

Hi @wolfie1969

Sorry to hear this, where did you send your letter of complaint?

Have you seen our complaints page?

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Tom

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O

OrangeCat185

New Contributor

I’ve just gone to use my £50 gift card I got for for my phone upgrade - card inactive! Thanks for nothing ID Mobile!

T

thorlr

Active Contributor

Was this ever resolved? I’m having the same issue and ID Mobile online ‘help’ has been beyond useless.

Lamiya C

iD Mobile Employee

Hi @thorlr ,

Thank you for getting in touch, and I’m really sorry to hear you’re having issues with your gift cards. I understand how frustrating that must be, especially after waiting to use them.

We’re aware that a small number of customers have experienced similar issues, and we’ll do our best to help get this resolved. In the meantime, please try the following:

-Double-check the card details – ensure the card number and PIN are entered exactly as shown.
-Try a different browser or device – sometimes this can resolve balance check or redemption errors.
-Clear your browser cache/cookies or use incognito mode.
-Check expiry/activation – some cards may require activation or have validity periods.

Apologies again for the inconvenience, and we’ll get this sorted as quickly as possible.

Lamiya

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T

thorlr

Active Contributor

Hi Lamiya,

It would be great if you could reply to my post here:

In regards to the suggestions - the card details entered were accurate, I have tried different browsers and devices, I have cleared by cache and cookies, and there is no expiry date on that cards. I’m sure they do need activating, but this would be at your end, not at mine.

Hosai W

iD Mobile Employee

Hi @thorlr

I have sent you a private message a private message please reply to this when you the time to do so you can access this on the link below:

https://community.idmobile.co.uk/inbox/overview

Thanks,
Hosai
The iD Mobile Team

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