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judewil
New Contributor
September 23, 2025
Question

Problems activating Whatsapp on iphone after transferring from Android

  • September 23, 2025
  • 3 replies
  • 80 views

Hi I'm trying to activate my whatsapp account on an iphone 15 after using it on android (Samsung) for years. The iphone is not receiving a code via SMS or voicemail. I've tried all the options from the Whatsapp help page with no success.

Any help or suggestions would be much appreciated.

For info I successfully transferred all other data & info from the Samsung to the iphone using the recommended IOS transfer App other security codes have been successfully received by the iphone for Adobe, Amazon etc. I can still access Whatsapp on my laptop.

    3 replies

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 23, 2025

    Sorry to hear this ​@judewil 

    Its basic, but can I ask if the handset is running the latest software and you have tried a reboot?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    judewilAuthor
    New Contributor
    September 23, 2025

    Thanks Sian 

    Basic is helpful! I’ve just tried and the activation code is still not getting through

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 23, 2025

    OK ​@judewil  it was worth a try.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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