Question

Problems activating Whatsapp on iphone after transferring from Android

Forum|Forum|4 months ago
September 23, 2025
2 replies
44 views

judewil
New Contributor

Hi I'm trying to activate my whatsapp account on an iphone 15 after using it on android (Samsung) for years. The iphone is not receiving a code via SMS or voicemail. I've tried all the options from the Whatsapp help page with no success.

Any help or suggestions would be much appreciated.

For info I successfully transferred all other data & info from the Samsung to the iphone using the recommended IOS transfer App other security codes have been successfully received by the iphone for Adobe, Amazon etc. I can still access Whatsapp on my laptop.

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Siân W
iD Mobile Employee
Forum|Forum|4 months ago
September 23, 2025

Sorry to hear this @judewil

Its basic, but can I ask if the handset is running the latest software and you have tried a reboot?

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judewil
Author
New Contributor
Forum|Forum|4 months ago
September 23, 2025

Thanks Sian

Basic is helpful! I’ve just tried and the activation code is still not getting through

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Siân W
iD Mobile Employee
Forum|Forum|4 months ago
September 23, 2025

OK @judewil it was worth a try.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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