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Question

Problems with 2FA

  • August 19, 2025
  • 8 replies
  • 56 views
J
New Contributor

I cannot get any bank verification codes on messages. I have contacted my bank (co-op Bank) to query and they say this is an ID issue (related to issues with 3G network) and they stated I should raise this issue with ID (they confirmed they have previously notified ID of this)  I am getting all other messages but no verification messages. Very annoying. Any advice or ID Mobile please contact me

    8 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 19, 2025

    Hey there ​@jovirunner, sorry to hear that. Have you been able to receive these texts previously with us at all? Or have you recently joined us?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • jovirunner
    • Author
    • New Contributor
    • August 19, 2025

    I have never been able to receive these 2FA messages 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • August 20, 2025

    Hi ​@jovirunner,

    Are the messages not working with any company or just the one Bank that you mentioned?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • jovirunner
    • Author
    • New Contributor
    • August 20, 2025

    They aren’t working with any company or bank.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 22, 2025

    Hey there ​@jovirunner, sorry to hear that. Wheen you go into phone settings, does your phone number show correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • jovirunner
    • Author
    • New Contributor
    • August 22, 2025

    Yes

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 22, 2025

    I have contacted my bank (co-op Bank) to query and they say this is an ID issue (related to issues with 3G network)

    What utter nonsense. While it is true that there is an ongoing issue with iD Mobile customers receiving OTP from the co-op Bank, the co-op would have no way of knowing if iD Mobile was at fault. It certainly has nothing to do with the 3G switch off.

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • jovirunner
    • Author
    • New Contributor
    • August 23, 2025

    Of course coop know because all their customers are calling them with the same issue! 

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