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Question

Problems with calls !

  • May 24, 2026
  • 1 reply
  • 4 views
G
New Contributor

Hi i got problem with calls both incoming and outgoing ! What is the issue 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 25, 2026

    Hi ​@Goko,

     

    Thank you for your message. 

     

    We are truly sorry to hear that you are experiencing issues with both incoming and outgoing calls, and we understand how frustrating this must be.

    We would be happy to assist and help get this resolved for you. Could you please try the following troubleshooting steps:

     

    Reset your network settings
    Restart your phone
    If you have a physical SIM, remove it carefully and clean it before reinserting it
    If possible, test the SIM in a different device to check if the issue continues

     

    Once you have tried these steps, please let us know the outcome and we will be happy to assist further.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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