Purchased a Pixel 10 which had a promo offer of an extra £200 when trading in your old handset. Received the initial payment of £80 but not the extra bonus of £200. Contacted the trade up team but had no response
Promo payment not yet been made
Hi
| I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below. Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk. Should you wish to make a complaint about the trade-in service, you may do so in the following way: in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or by calling 0370 111 6565. Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details. -Isa🎀 |
Hi Isa
Thanks for your reply. That's the email address I used. I'll see if they reply in the next day or 2 then try again. I had no issues at all last time. Not sure why it's taking so long. Thank you for also providing the address for complaints
Kind regards
Nicola
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