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Nicola Scott
New Contributor
New Contributor
October 12, 2025

Promo payment not yet been made

  • October 12, 2025
  • 3 replies
  • 19 views

Purchased a Pixel 10 which had a promo offer of an extra £200 when trading in your old handset. Received the initial payment of £80 but not the extra bonus of £200. Contacted the trade up team but had no response 

    3 replies

    iD Mobile Employee
    October 12, 2025

    Hi ​@Nicola Scott 

    I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.

    Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

    Should you wish to make a complaint about the trade-in service, you may do so in the following way:
    in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
    by calling 0370 111 6565.
    Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.
    -Isa🎀
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    Nicola Scott
    New Contributor
    New Contributor
    October 12, 2025

    Hi Isa

    Thanks for your reply. That's the email address I used. I'll see if they reply in the next day or 2 then try again. I had no issues at all last time. Not sure why it's taking so long. Thank you for also providing the address for complaints 

    Kind regards 

    Nicola 

    iD Mobile Employee
    October 12, 2025

    @Nicola Scott, thank you. I do hope they reply. I apologise again. 
    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.