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Community Member
December 13, 2025

proof of purchase

  • December 13, 2025
  • 1 reply
  • 77 views

Hi, I need a proof of purchase to claim my free gift. I cannot see any email that was sent or anything in my account. How do I access this please and download?

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 13, 2025

    Hi ​@Morkaimarcus ,

     

    To claim a gift card or free gift with iD Mobile, you can usually use one of the following as proof, if the reward partner accepts alternatives to a full receipt:

    • Order confirmation email (the email confirming your phone/contract purchase)
    • Contract summary / welcome email
    • Invoice or monthly bill showing the device and contract

    Lamiya

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