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proof of purchase

  • December 13, 2025
  • 1 reply
  • 5 views

Hi, I need a proof of purchase to claim my free gift. I cannot see any email that was sent or anything in my account. How do I access this please and download?

1 reply

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  • iD Mobile Employee
  • December 13, 2025

Hi ​@Morkaimarcus ,

 

To claim a gift card or free gift with iD Mobile, you can usually use one of the following as proof, if the reward partner accepts alternatives to a full receipt:

• Order confirmation email (the email confirming your phone/contract purchase)
• Contract summary / welcome email
• Invoice or monthly bill showing the device and contract

Lamiya