I've been trying to receive proof of purchase and proof of usage since Friday. I've already contacted them three times via chat, emailed them, and they keep telling me to wait 24 or 48 hours.
Solved
Proof of purchase and proof of usage
Best answer by WelshPaul
It’s a scam! And the above poster is probably part of the scam.
What to do:
- Secure your banks: Contact your bank immediately to let them know a contract has been taken out in your name.
- Change passwords: Update the passwords for your email and online banking.
- Contact O2 & Tesco Mobile: Explain the contracts purchased are fraudulent and they’ll need to cancel the accounts.
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Michael Z
Hi ,
I still dont have any email of my proof what I need to my insurancer to sent….
I was txt with 10 people already and nothing at all…….
Where is the problem …..
Thanks Martin
+7Hi
I do see that we are already communicating with you privately and will continue to assist you from there.
Regards,
Gemma M
The iD Mobile Social Media Team
Hi
Ive received emails from this lady ,but after call … Ive received emails a purchace new phone from O2 and Tesco mobile ??????
Is scamers call me ???????????
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Hi Martin,
Our team has contacted you regarding your inquiry. Could you please let us know if your issue has been resolved or if you still require assistance?
Best regards,
+26It’s a scam! And the above poster is probably part of the scam.
What to do:
- Secure your banks: Contact your bank immediately to let them know a contract has been taken out in your name.
- Change passwords: Update the passwords for your email and online banking.
- Contact O2 & Tesco Mobile: Explain the contracts purchased are fraudulent and they’ll need to cancel the accounts.
+24Hi
I’m Matt, the iD Community Manager. Unfortunately, you’ve fallen victim to a scam, and the fraudster has placed an order for a contract through Tesco Mobile / O2 under your name.
What to do:
- Secure your banks: Contact your bank immediately to let them know a contract has been taken out in your name.
- Change passwords: Update the passwords for your email and online banking.
- Contact O2 & Tesco Mobile: Explain the contracts purchased are fraudulent and they’ll need to cancel the accounts.
I’m going to send you a Private Message to get some more information.
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