Protection on my spending and payment. | iD Mobile Community
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Protection on my spending and payment.

  • November 25, 2025
  • 1 reply
  • 18 views
E
New Contributor

Hello,

I would like to ask for full protection on my phone number { REMOVED }.

I have already set the bill cap to £0, but my kids was still able to make in-app purchases (e.g. in Roblox) that were charged directly to the mobile bill.

 

Could you please block all “charge to bill”, “direct to bill”, “charge to mobile” and any third-party charges on this number permanently?

 

I want to make sure that no purchases or subscriptions can be made through the mobile network — only calls, texts and data that are included in the plan.

 

Please confirm once this block has been applied.

Thank you!

    1 reply

    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • November 26, 2025

    Hi ​@emkd1982 ,

     

    Thank you for reaching out! I completely understand why you’d want full protection on your number, especially to prevent any unexpected charges.
    We can help with this. While setting a bill cap is a great start, some third-party services can still process charges unless we apply an additional block.
     

    You can set your bill cap to £0 easily in the iD Mobile app. Here’s how:

    Open the iD Mobile app and log in.
    Tap on “My Account”.
    Select “Bill Cap”.
    Choose £0 as your limit.
    Confirm your changes.
     

    This will stop any extra charges beyond your monthly plan. 

    Lamiya

     

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