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New Contributor
March 13, 2025
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puc code

  • March 13, 2025
  • 9 replies
  • 294 views

Hi I’ve lost my phone and I need a puc code 

    Best answer by andewhite

    These community articles might help, ​@brittlemark1709

    9 replies

    andewhite
    Platinum 
Contributor
    andewhiteAnswer
    Platinum 
Contributor
    March 13, 2025

    These community articles might help, ​@brittlemark1709

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    March 13, 2025

    Hey there ​@brittlemark1709, we hope the kind advice from ​@andewhite has been able to help.

     

    If you need a PUK code to unlock a SIM, we can also get you one, and if you need a PAC code to transfer your number to another network, we can also help with doing so.

     

    Thanks,

    Tyler

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    New Contributor
    October 19, 2025

    How do I obtain a PUC Code for my ID mobile now that I am out of contract? I can't find a phone or email contact for them.

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    October 19, 2025

    Hi ​@Cainy8362

    I'm sorry to hear that you are leaving iD mobile, the details on how to request a PAC code are in the articles mentioned above.
     

    You have 30 days to give your PAC to your new network provider, otherwise your account will stay open with us and you’ll be billed as usual. Here’s how to request a PAC or STAC:

    • Via Text.

    Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075 or STAC & your Date of Birth (DDMMYY) to 75075

    • In the iD Mobile app or My Account Online.

    To disconnect in the iD Mobile app or My Account Online, you can:

    1. Open the iD Mobile app or log-in to My Account Online.
    2. Tap ‘Plan’.
    3. Tap ‘Leave iD’.
    4. Tap ‘Get PAC code’ or ‘Get STAC code’.
    5. Tap ‘Yes, proceed’.
       

    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.
     

    Regards,
    Hosai

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    New Contributor
    October 19, 2025

    It is not a PAC code that I need. It is a PUC or PUK I believe. I think that my phone is locked to a particular network (ID Mobile). But now that I am out of contract, I wish to unlock it so that I am able to go with another network. Am I correct in thinking I need a PUC / PAK code?

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 19, 2025

    A PUK code is used to unblock a SIM card that has been locked after entering an incorrect PIN code three times in a row.

     

    Handsets haven’t been sold locked to a network in years. What phone do you have and where did you get it?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    October 19, 2025

    Hi ​@Cainy8362 

    All iD mobile handsets are unlocked and not locked to iD so this is not required.

    A PUK is used to unlock a sim card that is locked.

    Regards,
    Hosai

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    New Contributor
    October 19, 2025

    Thanks for the replies.  I'll give it a try.

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    October 20, 2025

    Hi ​@Cainy8362,

    Please let us know if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.