Hi ​@Idnomibke,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

Please can you send me my PUK code

Just find appropriate webpage on id’s website; type PUK in search box.

Hi ​@Peter1231,

I understand you need your PUK code to get your SIM working again. I’m sorry you’re having trouble accessing it.

For security reasons, PUK codes can’t be shared directly in chat or private messages. The quickest way to get it is by logging into your iD Mobile account or using their official PUK request page. You can also find it in the iD Mobile app under your account details.

If you’re unable to access your account, you may need to reset your login or contact iD Mobile support directly so they can verify your identity and provide the code safely.”

Lamiya