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Question

Purchase invoice needed

  • April 28, 2026
  • 2 replies
  • 5 views
C
New Contributor

I need a purchase invoice to claim the Chromebook Go as I was never sent one when I upgraded to the S26 ultra. Please could I be sent it?

    2 replies

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • April 29, 2026

    Hi ​@Crouchy89 ,

     

    I’m sorry you haven’t received the invoice. I understand you need this for your claim.

     

    We can absolutely help with this. Your invoice is usually sent by email after your upgrade order is completed, but if it wasn’t received, we can resend it or provide an alternative proof of purchase.
     

    What you can also use instead:

    If you need it urgently, you can also use:
    • Your order confirmation email
    • Your monthly bill showing the device and charges
    • A VAT statement / itemised bill from your account (available in the iD Mobile App under Billing)

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Crouchy89
    • Author
    • New Contributor
    • April 29, 2026

    Please could you resend me my invoice? I'll need it asap as the offer runs out in the next few days

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