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question about my order

  • September 13, 2025
  • 2 replies
  • 59 views

I ordered the new iPhone 17 and got an email but I accidentally deleted it and I’m wondering if I have been accepted for the phone?

September 13, 2025

Hi ​@teresajane345 

This Community site is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your order.

Your best option with regards to what you are asking is to contact the Live Chat.

You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box to bypass the chatbot and to connect with an advisor.

Good luck x

2 replies

Decembersangel72
Gold Contributor
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Hi ​@teresajane345 

This Community site is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your order.

Your best option with regards to what you are asking is to contact the Live Chat.

You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box to bypass the chatbot and to connect with an advisor.

Good luck x


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 15, 2025

Hey there ​@teresajane345, we hope that ​@Decembersangel72 was able to help.

 

Thanks,

Tyler