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Rodger Quinn
Community Member
Rodger Quinn
Community Member
April 24, 2025
Solved

rcs issues after porting - honor 9

  • April 24, 2025
  • 3 replies
  • 299 views

I had my number ported across to the id SIM. RCS messaging still shows as the original id number. I've tried uninstalling the app, clearing cache, unregistering the original id number from my Google account, pretty much everything that I've seen suggested online, to no avail. When I click to verify my number and add by ported number, it comes up saying RCS messaging isn't available on this device even though it does work on the original id mobile number. 

 

Any ideas? 

 

Thanks 

      Best answer by Tom

      Hi ​@Rodger Quinn 

       

      Sorry to hear this, I’d recommend the following;

       

      1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

       

      2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

       

      Alternatively, you can turn Chat Features/RCS off and test SMS after this.

       

      Tom

      3 replies

      andewhite
      Platinum 
Contributor
      andewhite
      Platinum 
Contributor
      April 25, 2025

      Maybe just turn the RCS messaging feature OFF, and use SMS text messages instead, ​@Rodger Quinn. 

      Unfortunately, when a registered device changes its mobile number, the Google servers don’t always immediately recognise this event. 

      Leaving RCS turned OFF for at least weeks could fix the issue. 

      Final thought, have you checked the mobile numbers and devices, which Google have stored in your online Google Account? Google keeps lots of information about an account holder.    

      Forum member (non-iD).
      Tom
      iD Mobile Employee
      TomAnswer
      iD Mobile Employee
      April 25, 2025

      Hi ​@Rodger Quinn 

       

      Sorry to hear this, I’d recommend the following;

       

      1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

       

      2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

       

      Alternatively, you can turn Chat Features/RCS off and test SMS after this.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      Bigbri
      Active Contributor
      November 18, 2025

      I have the same problem.  Trouble is when you get to disable, you put in the phone number that you do not want and it expects to send you a code.  Well of course you cannot receive the code as it no longer works on the phone when you have ported your old number.

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