Hi ​@EddyG 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I can see this was almost a year ago, but was this ever resolved? This seems to still be an ongoing issue, which is very poor. I’m having the same issue currently and ID Mobile online ‘help’ has been beyond useless.

I believe they did send me another code for the gift card which worked. Be persistent my friend, and good luck! I'm leaving ID as it's been crap, unreliable but at the price I paid I can't moan too much. 

Hi ​@EddyG ,

Thank you for your update. I’m glad to hear that the replacement gift card code worked in the end.

I completely understand your frustration with the service, and I’m sorry it hasn’t met your expectations. We appreciate the time you’ve spent with iD Mobile and your feedback—it helps us improve.

If you ever decide to return, we’d be happy to assist you and make the experience smoother.

Lamiya