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receiving calls

  • August 15, 2025
  • 14 replies
  • 126 views
M
Active Contributor

Why am I not receiving calls from other networks or landlines. 

Best answer by WelshPaul

iD Mobile doesn’t have any telephone support.  I’d recommend trying the following:

  1. Reset Network Settings
  2. Try replacing the SIM
  3. Try a different handset

Reset Network Settings

To reset network settings, the steps vary depending on the device being used.

For iPhone:

  1. Open Settings.
  2. Tap General.
  3. Tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Select Reset Network Settings.
  6. Enter your passcode, then tap Reset Network Settings.

For Samsung Galaxy:

  1. Open Settings.
  2. Tap General management.
  3. Tap Reset.
  4. Select Reset Network Settings.

For Most Other Android Phones:

  1. Open Settings.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Select Reset Network Settings.

Please note: Resetting network settings will erase saved Wi-Fi networks and VPN settings. After the reset, you will need to re-enter Wi-Fi passwords and configure any other network settings as needed.

    14 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • August 17, 2025

    Hi ​@Mich59,

    Welcome to the Community!

    Does the sender get any error messages when calling or texting?

    Which make and model handset are you using? Please check the number in your settings.


    Kashif

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mich59
    • Author
    • Active Contributor
    • August 18, 2025

    Hi I have a Samsung A56 phone. I've only had it since late may.

    I don't have an actual sim card.

    My daughter is also with id mobile. I receive calls from her but any other network or landline numbers it goes straight to answer phone.

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 19, 2025

    Hey there ​@Mich59, what do you mean you don’t have an actual SIM card sorry? Do you mean you have an eSIM instead?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mich59
    • Author
    • Active Contributor
    • August 20, 2025

    Yes i believe i do have an eSIM

    Thanks 

    Michelle

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 21, 2025

    Hey there ​@Mich59, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mich59
    • Author
    • Active Contributor
    • August 21, 2025

    Hello, 

    I'm not to sure where I should be looking, once in settings! but if im in the correct place. My number is displaying correctly in the sim manager section.

    Thanks Michelle

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • August 21, 2025

    Are you able to make outgoing calls?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mich59
    • Author
    • Active Contributor
    • August 21, 2025

    Most of the time yes, but occasionally when I phone it rings my end but nothing on their phone. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 25, 2025

    Hey there ​@Mich59, are you still having the same issues now?

     

    In terms of receiving, to confirm, you can receive the calls fine, but people can’t hear you on the other end?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mich59
    • Author
    • Active Contributor
    • August 25, 2025

    So still having problems but the last couple of day's people are receiving my calls. However I am not receiving all my calls. A number of friends have phoned me and mentioned it goes straight to answer phone? Is there a number I can contact because this has been going on for nearly a week now and I have missed important phone calls.

    Thanks 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 25, 2025

    iD Mobile doesn’t have any telephone support.  I’d recommend trying the following:

    1. Reset Network Settings
    2. Try replacing the SIM
    3. Try a different handset

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used.

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.

    For Samsung Galaxy:

    1. Open Settings.
    2. Tap General management.
    3. Tap Reset.
    4. Select Reset Network Settings.

    For Most Other Android Phones:

    1. Open Settings.
    2. Tap System.
    3. Tap Advanced.
    4. Tap Reset options.
    5. Select Reset Network Settings.

    Please note: Resetting network settings will erase saved Wi-Fi networks and VPN settings. After the reset, you will need to re-enter Wi-Fi passwords and configure any other network settings as needed.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • August 27, 2025

      Hey there ​@Mich59, we hope the kind advice from ​@WelshPaul was able to help.

       

      If not, please let us know.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      Active Contributor
      • Mich59
      • Author
      • Active Contributor
      • August 27, 2025

      Thank you ​@WelshPaul. I did what you suggested and so far it seems to of worked 😃 Thank you for taking the time to send instructions for me to follow, help me out very much 

      Thanks again

      Michelle 

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • September 1, 2025

        We’re glad to hear that ​@WelshPaul was able to help you ​@Mich59!

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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