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Question

reconnecting disconneted number (i neve got a pac code)

  • May 13, 2026
  • 3 replies
  • 14 views
J
New Contributor

Hi, I really need help recovering my old number.

I was out of the country for an extended period and wasn’t using the SIM, so I unfortunately missed payments and the number has now been disconnected. However, I never had the opportunity to request a PAC code before the disconnection happened.

I urgently need this exact number back if possible, as it’s linked to important accounts and contacts.

Could someone please advise:

  • whether the number is still recoverable/reactivatable,

  • whether I can reconnect the account and keep the same number,

  • and what the next steps would be?

Thank you

    3 replies

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • May 14, 2026

    Hi ​@Jayogunwale,

     

    Thank you for your message.

     

    We are very sorry to hear about the situation and the inconvenience this has caused you. We completely understand how important it can be to retain a long-used number, especially when it is linked to important contacts and accounts.

    Regrettably, if the account has been disconnected for more than 90 days, we are unable to recover or reactivate the number, as it will no longer be held on the network for reassignment. In addition, once an account has been fully disconnected, we are unable to reconnect the same service or restore the previous number.

    We understand this may not be the outcome you were hoping for, and we sincerely apologise for any disappointment this may cause. 

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jayogunwale
    • Author
    • New Contributor
    • May 15, 2026

    I don’t think it’s been 90 days yet. Why can’t I get a PAC

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • May 16, 2026

    Hi ​@Jayogunwale,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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