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Question

recover disconnected number w no PAC

  • May 12, 2026
  • 1 reply
  • 3 views
J
New Contributor

Hi, I really need help recovering my old number.

I was out of the country for an extended period and wasn’t using the SIM, so I unfortunately missed payments and the number has now been disconnected. However, I never had the opportunity to request a PAC code before the disconnection happened.

I urgently need this exact number back if possible, as it’s linked to important accounts and contacts.

Could someone please advise:

  • whether the number is still recoverable/reactivatable,

  • whether I can reconnect the account and keep the same number,

  • and what the next steps would be?

Thank you

Jaq

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 12, 2026

Hi ​@Jayogunwale,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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