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refund

  • April 4, 2026
  • 2 replies
  • 17 views
R
Community Member

I want refunded for the bolt on bought as I haven’t been able to use this even whe data roaming has been turned on. Can I receive a refund? 

    2 replies

    Decembersangel72
    Gold Contributor
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    Hi ​@Rachelcon87 

    Generally, iD Mobile does not offer refunds for add-ons once they are purchased,  as they are considered non-refundable. However, you may be able to get a refund if the purchase was a fault on their end, a system error, or in some cases of accidental purchase by contacting an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-
     

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 5, 2026

    Hi ​@Rachelcon87,

     

    Sorry to hear you’ve not been able to use your bolt-on, that’s definitely frustrating, and we’ll do our best to help get this sorted for you.

     

    To understand what’s happened and look into a possible refund, could you let us know a few details:

    • Are you still overseas, or are you now back in the UK?
    • If you’re abroad, which country are you currently in?
    • What’s the make and model of your handset?
    • Just to double-check, have you been able to use any services at all (calls, texts, or data), or none at all?

     

    Just a quick note, this is a public forum, so please don’t share any personal or account-specific information (like your phone number or account details).

     

    Once we have a bit more info, we can guide you properly and check what options are available for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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