Community Member

Refund, accidental extra payment

Forum|Forum|2 years ago
August 10, 2024
3 replies
141 views

Hello,

I’ve bought the £7 monthly data plan but accidentally bought it twice. The tab closed and I was unsure if a purchase was made as I also didn’t receive an email to confirm.

The order ref numbers are [REDACTED]

I only need to receive one of these and was unable to cancel order.

Kind regards,

Toby A

Payments & Charges

This topic has been closed for replies.

Tom

iD Mobile Employee

Hi @Toby484

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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K

Kazzc83

New Contributor

I dropped my phone and when I picked it up it said thank you for your purchase, turns out I accidentally purchased 200 add on minutes. However my tariff actually has unlimited minutes. How can I get this refunded or removed from my next bill?