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Refund, accidental extra payment

  • August 10, 2024
  • 1 reply
  • 53 views

Hello,

I’ve bought the £7 monthly data plan but accidentally bought it twice. The tab closed and I was unsure if a purchase was made as I also didn’t receive an email to confirm.

The order ref numbers are [REDACTED]

I only need to receive one of these and was unable to cancel order.

Kind regards,

Toby A

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • August 15, 2024

Hi @Toby484 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom