Hello,
I’ve bought the £7 monthly data plan but accidentally bought it twice. The tab closed and I was unsure if a purchase was made as I also didn’t receive an email to confirm.
The order ref numbers are [REDACTED]
I only need to receive one of these and was unable to cancel order.
Kind regards,
Toby A
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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We’ll see you there.
Tom
I dropped my phone and when I picked it up it said thank you for your purchase, turns out I accidentally purchased 200 add on minutes. However my tariff actually has unlimited minutes. How can I get this refunded or removed from my next bill?
+19Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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