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registering account

  • April 1, 2026
  • 1 reply
  • 10 views

When I try to enter my date of birth when registering it say. not valid, no matter how I rearrange it. When try to speak to an agent on chat box it asks for postcode. again it won’t recognise a proper code.

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • April 1, 2026

Hi ​@Brian445566,

 

We’re sorry to hear that you’re having an issue registering your iD Mobile account. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

-Anneline