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Question

Remaining Data still same despite plan change

  • May 27, 2026
  • 1 reply
  • 5 views
H
Community Member

I have changed my plan from 3GB of Data to 10GB of data. At the time I had 1.2GB of available data still to use. Now after my plan change, it still shows I have 1.2GB available but shouldn’t this be higher or reset to 10GB due to the plan change?

    1 reply

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@Haydar,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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