Remove old line from ID Login.

Hi ​@MrChagle 

Is the accounts linked to the same number?

-Michael Z

No, so what I mean is my iD Login is <me@me.com>

I had an old iD SIM only plan, that’s now ported out and closed. 

Today I took a new iD SIM only plan that I added within the App. 

So I have the old (closed plan) and the new (active) plan. 

How do I get rid of the old plan, that’s closed? (they are different numbers)

Hi ​@MrChagle 

Thank you for confirming.

If both accounts are linked to the same email address, then both the old and new accounts may appear, as they would be associated with that email.

I’m not entirely sure if this can be removed, but you can reach us via Live Chat at https://www.idmobile.co.uk/live-chat or by calling 0800 049 2376, and we’ll be happy to help further.

-Michael Z

OK thanks. 

Hi ​@MrChagle 

If you need any assistance, please don’t hesitate to reach out to us.

Thank you

Michael Z

Actually, this was simply after checking the App and online portal. I can be done without contacting iD. I’m surprised this hasn’t been asked before, or support didn’t actually know. Surely, it’s a common thing?

Hi ​@MrChagle.

Thanks for your response.

Even though the old SIM-only plan has been closed (due to the number being ported out), it may still appear in your app/online account for a short period for record purposes. It typically takes around 6 months for a disconnected account to fully drop off and no longer show on your profile.

In most cases, it will automatically disappear once the system updates. 

If you need anything in the meantime, please contact us via Live Chat so we can take a closer look:https://www.idmobile.co.uk/live-chat

Thanks,

Marquerita

The iD Mobile Team