I purchased a Google pixel 9 pro xl in October 2024 with a monthly contract. The phone has recently started displaying a bright green line vertically down the phone. Restarting the phone does not help. The line remains on all apps, so looks like a hardware issue. I have not damaged or dropped the phone.
I believe the phone should still be in warranty. Am I able to get a replacement device?
+10Hi
Thank you for reaching out.
We're sorry to hear that you're experiencing issues with your Google Pixel 9 Pro XL and understand how concerning this must be, particularly as the green line remains visible across all apps and after restarting the handset.
Based on the purchase date you've provided, the handset is outside of the returns period. As the issue appears to be related to the handset itself, we would recommend visiting your nearest Currys store, where the device can be inspected and the available options discussed with you.
Please note that we are unable to confirm whether any charges may apply, as this will depend on the outcome of the inspection and the applicable warranty assessment.
We apologise for the inconvenience caused and hope the issue can be resolved for you as quickly as possible.
Owethu
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