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Community Member
January 29, 2026
Question

Report bereavement but phone number not known

  • January 29, 2026
  • 1 reply
  • 54 views

I’d like to notify ID mobile of a bereavement.  I have the account holders name, and account number but don’t know the mobile number which means I can’t use the published routes.

 

how can I proceed?

 

 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 30, 2026

    Hi ​@Kenwthall ,

     

    Thank you for getting in touch, and please accept our condolences for your loss.
     

    If you don’t have the mobile number, you can still notify us of a bereavement using the account holder’s full name and account number. Please send these details, along with a copy of the death certificate if possible, to our dedicated email: socialqueries@idmobile.co.uk

    Once we receive this, we can arrange to disconnect the account and remove any charges, and we’ll guide you through any next steps if needed.
     

    If you need assistance sending this information or have any questions, please reply to this email and we’ll support you.

     

    Lamiya

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