Request new eSim for a number which is not yet added to my account...

Forum|Forum|8 months ago
December 9, 2025
8 replies
171 views

I ordered 3 new esims and transferred my and my daughters contracts and numbers over from O2. Mine is active and all setup, with my app all setup too. My eldest got impatient on the morning of the switch, as her number had not switched, and she deleted her esim from the phone. She tried reloading the original, but they are one time use. So she has no esim active on her phone now… I need to request a new esim be provided for her number, but I cant add her to my account, so I can request one on my app, as this want to send a verification code to her number. How do a get a new esim sent out please?

sim issue

Owethu M

iD Mobile Employee

Hi @Lupen

Thank you for reaching out. I do apologize this happened I would suggest that you get a replacement SIM. Agent can send you one via post which will take 2 to 3 working days for you to receive, or you can get one at the store free of charge as soon as you can. When you have the SIM you can contact iD mobile to get the SIM activated.

-Owethu

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LupenAuthor

New Contributor

So you can’t send a replacement eSIM to the original email address that the first was sent to?

Zubeida H

iD Mobile Employee

Hi @Lupen

Yes we can, as long as you pass security questions and confirm the one-time-pin we send to you in order to get the e-sim.

Thank you.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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LupenAuthor

New Contributor

This is where things have not been thought through carefully… how would you get the OTP if the phone isn’t working?? Surely you must have other authentication methods if the phone is not working?

Hosai W

iD Mobile Employee

Hi @Lupen ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

clif

New Contributor

Hi there my phone number on my iphone settings screen has not updated to my old number I wanted to port over from O2, even though my eSIM PAC number migration has completed already.

Can I request for a new eSIM so my phone can update? I currently have no access to data roaming at all even though my phone shows I am connected to 4G with 3 bars of connectivity out of 4.

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clif

New Contributor

Hosai, can you help please?

Hosai W

iD Mobile Employee

Hi @clif,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai