Return Broken Phone after 2 Weeks! | iD Mobile Community
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Return Broken Phone after 2 Weeks!

  • October 18, 2025
  • 2 replies
  • 93 views
P
Community Member

Hello

I started a new 24 hour contract with ID about 3 weeks ago and got a Motorola Razr 5. Last few days the camera and torch have failed to work and it appears to be a common fault. I've tried numerous solutions but not has worked. I'm really not happy with the phone. 

Happy to stay with ID but how do I exchange this faulty phone for a new one? Would rather not have the Motorola again. 

I am within a 30 day period where I should be able to return?

Thanks

Best answer by WelshPaul

I’m afraid you won’t be able to exchange the device for another make and model. You’ll likely also experience issues trying to obtain an exchange, as ID Mobile will probably want you to arrange a warranty repair through Curry’s. Your best option would be to cancel the contract by invoking your cooling-off right and returning the device. Then, place a whole new order and start afresh.

    2 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • October 18, 2025

    I’m afraid you won’t be able to exchange the device for another make and model. You’ll likely also experience issues trying to obtain an exchange, as ID Mobile will probably want you to arrange a warranty repair through Curry’s. Your best option would be to cancel the contract by invoking your cooling-off right and returning the device. Then, place a whole new order and start afresh.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • October 18, 2025

    Hi ​@paullambert 

    I do apologize for any inconvenience caused to you with regards to the handset not working correctly please contact us on the below methods and will then be able to assist you with the return of the handset and assist you in the best way forward.

    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private chat), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.
     

    Regards,
    Hosai
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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