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New Contributor
Chris36
New Contributor
February 9, 2026
Solved

Return call from voicemail

  • February 9, 2026
  • 3 replies
  • 38 views

I am having trouble returning a call after I have listened to a voicemail message. the prompt tells me to press # but my phone does nothing after I press it. Any help appreciated.

    Best answer by Zandile M

    Hi ​@Chris36 

    Thank you for getting in touch, and I’m sorry you’re experiencing difficulty returning a call from your voicemail.

    The prompt to press # is designed to work within the voicemail system, but sometimes the phone’s keypad input may not be recognised due to a network or handset setting.

    Please try the following steps:

    Restart your phone

    Ensure you are using the correct voicemail service (e.g., standard voicemail, not visual voicemail)

    When prompted, press and hold the # key for 1–2 seconds rather than a quick tap

    If you are using a third-party voicemail app, try using the standard voicemail dialer instead

     

    Thank you,

    Zandile 

    3 replies

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    February 9, 2026

    Hi ​@Chris36 

    Thank you for getting in touch, and I’m sorry you’re experiencing difficulty returning a call from your voicemail.

    The prompt to press # is designed to work within the voicemail system, but sometimes the phone’s keypad input may not be recognised due to a network or handset setting.

    Please try the following steps:

    Restart your phone

    Ensure you are using the correct voicemail service (e.g., standard voicemail, not visual voicemail)

    When prompted, press and hold the # key for 1–2 seconds rather than a quick tap

    If you are using a third-party voicemail app, try using the standard voicemail dialer instead

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Chris36Author
    New Contributor
    February 9, 2026

    A long press on the # key has solved the problem, thanks

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    February 9, 2026

    Hi ​@Chris36 

     

    Thank you for letting us know. I’m glad to hear that the matter has been resolved.

    If you need anything further, please don’t hesitate to reach out.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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