Returning a upgrade to Currys within 14days ??

Forum|Forum|9 months ago
November 5, 2025
4 replies
62 views

I would like to cancel a upgrade phone / contract plan I purchased from Currys within the 14day cooling period. Currys are refusing to support as this was an upgrade and have supplied awful customer service. I would like to discuss with ID but do not have a contact number.

Can anyone please advise ?

Thanks in advance

Z

Zandile M

iD Mobile Employee

Hi, @COB1981

Thank you for reaching out, I am so sorry to hear that you did not receive support, and you are planning to cancel the upgrade. We understand how frustrating that can be. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

Thank you,

Zandile

The iD Mobile Team

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C

COB1981Author

New Contributor

Thanks for the response,

I have sent a email over to socialqueries@idmobile.co.uk and hopefully receive a response in due course.

N

Natalie W

iD Mobile Employee