reverted back to ID mobile number

Hi ​@Jobarry.

I’m really sorry to hear this has happened. I understand how confusing and frustrating it must be, especially as the number was working fine after the transfer.

This can sometimes happen if the network hasn’t fully refreshed the SIM profile, but we can usually resolve it by performing a network reset to help the SIM correctly re-register the transferred number.

Please follow the steps below depending on the device:

For iPhone:
Go to Settings
Tap Phone
Tap My Number
Delete the old number and re-enter the correct one
Tap Save
Go to Settings → Messages and turn iMessage OFF
Go to General → Transfer or Reset iPhone → Reset
Select Reset Network Settings
Once the phone restarts, go back to Settings → Messages and turn iMessage ON
The device should then re-verify the SIM and number

For Android:
Open Settings
Tap General management
Tap Reset
Select Reset network settings

Once completed, please restart the phone and check if the correct number is now showing.

If the issue continues after this, please let us know and we’ll be happy to investigate further for you

Thanks,

Marquerita

The iD Mobile Team