Skip to main content
laurence316
Active Contributor
laurence316
Active Contributor
October 11, 2025
Solved

ridiculous price to change number

  • October 11, 2025
  • 3 replies
  • 513 views

I cant believe you charge £25 to change my phone number why ? when most other companies allow you to change it at least once free well this has made up my mind to move once my contract is up as 1 I can get cheaper plans 2 with better coverage 3 with more inclusive things like mms inc picture messages that are free so once again ridiculous fee to change number 

    Best answer by WelshPaul

    Your options are to get a crime reference number or pay the fee. The other networks you mentioned likely charge more per month for their plans than iD Mobile, otherwise you would have chosen them instead. iD Mobile plans are cheap, and I suppose they can’t afford to lose money on such requests. . 

    3 replies

    iD Mobile Employee
    Isa M
    iD Mobile Employee
    October 12, 2025

    Hi ​@laurence316 I do apologise. Kindly be advised that we do offer a free number change only when you have the crime reference number.

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    laurence316
    Active Contributor
    laurence316Author
    Active Contributor
    October 12, 2025

    Thats all very well but some people dont want to go through the hassle or even pain at having to report someone for harassment especially if its an ex partner thats been harassing them as well as lots of other examples I could give as I said the vast majority of companies allow at least one free change of number without having to get a crime number a large allow upto 3 changes but within 2 years im sorry again £25 is a ridiculous fee as there is no way it actually costs that amount 

    L Dagley
    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    October 12, 2025

    Your options are to get a crime reference number or pay the fee. The other networks you mentioned likely charge more per month for their plans than iD Mobile, otherwise you would have chosen them instead. iD Mobile plans are cheap, and I suppose they can’t afford to lose money on such requests. . 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement