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Question

Roaming

  • September 25, 2025
  • 3 replies
  • 24 views
C
New Contributor

Hi

I have been in Spain and Portugal for the last 4 weeks and have been unable to make or receive phone calls. I’ve checked all my settings and they seem correct. Is someone your end able to look into my problem and either fix it or suggest the solution.

Don’t know if it’s relevant but mid August I had too download another eSim as my phone was wiped.

Thanking you in anticipation.

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 25, 2025

    Sorry to hear this ​@Crwydryn 

    Are you still abroad? Can you try this link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Crwydryn
    • Author
    • New Contributor
    • September 27, 2025

    Hi Sian

    Thanks for taking the time to reply and apologies for the delay in coming back.

    I have managed to solve the problem by disabling the “enable 2G protection” feature.

    Warm regards

     

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 27, 2025

    Ah fab ​@Crwydryn  glad you got it sorted!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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