roaming

Hi ​@Heppy1 

Please confirm where you are roaming and what services you are experiencing the issues with?

-Hosai

I replied to a Spanish (mainland) text and got charged 6p

Hi ​@Heppy1,

Thanks for your response, I completely understand why seeing a charge for that message was confusing.

Because you were in Spain and sent a message to a Spanish number, your phone actually sent an international text message, not a standard UK text. iD Mobile’s inclusive text allowance only covers standard UK and roaming texts back to the UK or within certain roaming destinations, it doesn’t include sending SMS to a foreign number that isn’t covered by your normal plan while abroad.

That means when you sent the message to a local Spanish number, it was treated as an international SMS, and therefore a charge was applied based on the international texting rates in your plan.

If you’d like to avoid these charges in future, the best options are:

• Use internet‑based messaging apps like WhatsApp, iMessage, or Facebook Messenger over Wi‑Fi or data, these don’t incur SMS charges.
• Check whether your plan has an international bolt‑on that includes texting abroad (this can lower the cost of international texts if you need to send them).

You can find full roaming and international messaging information on the iD Mobile website here: https://www.idmobile.co.uk/help‑and‑advice/international‑and‑roaming‑charges

Hope that helps explain it, let me know if you have any other questions!

Regards,

Gemma M

The iD Mobile Social Media Team 

I wasn't in Spain, I was in the UK replying to a Spanish message, but I understand that's obviously not part of my plan. Thanks