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Question

roaming in spain please help !

  • August 6, 2025
  • 2 replies
  • 32 views
A
Community Member

Hi, I recently bought an id sim along with a mercury mobile router so I could have WiFi in Spain but when I got there it would work in my phone not in my mobile router, does anyone have any ideas why or what I’ve done wrong.

 

many thanks 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • August 7, 2025

    Perhaps your mobile broadband router is network locked, ​@alysara. 

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 7, 2025

      Hi tthere ​@alysara, sorry to hear that. 

       

      Unfortunately, we don’t officially support the usage of our SIM cards in devices outside of our approved handsets. Therefore, we cannot guarantee our SIM would work in a router, and can’t troubleshoot for a router I’m afraid. If it works in the mobile, then this would be the reasoning I’m afraid.

       

      Thanks,

      Tyler

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