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roaming issue

  • April 2, 2026
  • 1 reply
  • 3 views
E
Community Member

Added roaming data  to wrong number 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 3, 2026

    Hi ​@Emmamc84,

     

    I’m really sorry to hear about what’s happened, and I appreciate how frustrating this situation must be.

     

    However, as outlined in iD Mobile’s Terms & Conditions, once an add-on has been purchased and applied to your account, we’re unfortunately unable to remove, exchange, or refund it. This is because add-ons are activated immediately and are considered used from the point of purchase.

     

    I understand this may not be the outcome you were hoping for, and I do apologise for any inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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