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Community Member
May 30, 2026

Roaming not working in Turkey, help

  • May 30, 2026
  • 1 reply
  • 15 views

Hi, I brought £20 of roaming as an add on. But my internet is still not working in turkey. I need it working asap for work related purposes

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 1, 2026

    Hi ​@Veer1234

     

    We're sorry to hear that you're unable to use your data in Turkey despite purchasing a £20 roaming add-on. We understand how important it is to get connected, especially when you need the service for work.

     

    Please try the following troubleshooting steps:

    • Ensure Roaming is enabled on your iD Mobile account via the app:
      • Log in to the iD Mobile app
      • Select Services
      • Ensure Roaming is switched ON
    • Ensure your Bill Cap is set to £0:
      • Open the iD Mobile app
      • Go to Services
      • Select Manage Bill Cap
      • Set the Bill Cap to £0
    • Make sure Data Roaming is enabled in your handset settings
    • Restart your handset
    • Turn Airplane Mode ON for 60 seconds, then OFF again
    • Manually search for and connect to an available partner network in Turkey

    Please note that roaming add-ons are non-refundable once purchased.

     

    If you have completed all of the above and your data is still not working, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate this further for you.

    Owethu